Improved business processes thanks to the new web portal
bbv developed a new customer portal for Egli Mühlen as an extension of the legacy systems combined with an improved data structure, which provides feed customers with all information at a glance and allows them to place orders directly. A definite plus for ensuring enhanced service and greater customer loyalty.
“The customer portal speeds up our internal business processes and we can offer our customers added service. The direct collaboration with bbv in Vietnam was a definite plus for us.”
Silvan Roos, Head of Administration, Accounting & IT at Egli Mühlen AG
Task: To optimise business processes with the customer portal
Egli Mühlen AG is a leading Swiss mixed feed manufacturer. The company offers nutritional concepts for breeding pigs, piglets, fattening pigs, dairy cattle, bovine animals for fattening, laying hens and poultry for fattening.
The previous system used by Egli Mühlen AG to process orders and invoices was based on old technology and no longer covered all use cases. The new customer portal is intended as an extension of this system as well as five others, which are all brought together in one overall system. The other aims of the customer portal were to simplify operational processes and optimise communication, information and order management.
Egli Mühlen wanted to try a new customer communication approach and had the customer portal developed as a responsive website, so that it can also be used on a smartphone as a central purchasing, data, communication and document management platform for Egli feed customers and their employees.
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Implementation: New web portal with shoring team
The project setup consisted of a bbv project manager in Switzerland and the bbv team in Vietnam. The bbv project manager specified the requirements with the customer on the ground, forwarded them to the team in Vietnam, supported the customer for the entire duration of the project and oversaw coordination with the team in Vietnam.
The team in Vietnam was made up of the design team and the development team. The design team created the mock-ups of the new customer portal based on the requirements. These were verified and revised together with the customer. As soon as individual mock-ups were approved, the development team in Vietnam implemented them step by step in two-week sprints. At the end of each sprint, Egli Mühlen was given a functional version of the app so that they could evaluate it immediately and give feedback.
The collaboration with Vietnam was based on a consistently agile process and went very smoothly. The customer benefited from the project setup with a contact on the ground and the design and development team in Vietnam. This guaranteed both the quality and timely and cost-efficient implementation. Over the course of the project, there was effective communication between the customer and the development team in Vietnam, so that the customer liaised directly with the team in Vietnam about any changes and approvals.
The new customer portal is clear and easy to use. Feed customers can retrieve information about prices and orders, manage documents, check the grain balance, place orders and generate invoices for fattening. Employees too benefit from the new platform. They can advise their customers in a more targeted way thanks to the new layout of customer information in the form of diagrams.
Following successful completion of the initial project phase, the customer portal will be further developed. Egli Mühlen will continue to work closely with bbv Vietnam
Added value for Egli Mühlen
- Faster time-to-market: For Egli Mühlen, everything was under one roof: from specification of the requirements to project management right through to full development of the customer portal.
- Customer service: The new customer portal offers customers all information at a glance. They can place orders directly and raise invoices for fattening.
- Cost-efficiency: The consistently agile approach and a project setup involving a contact on the ground and development in Vietnam resulted in a high-quality product at an attractive price. The customer worked directly with the bbv team in Vietnam during the course of the project.
- Fast business processes: Thanks to the new portal, Egli Mühlen can advise its customers faster and in a more targeted way. In terms of customer service, the portal significantly accelerates business processes
Our services in the project
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Roland Achermann
As Head of Business Area at bbv, Roland Achermann is responsible for the field of industry and energy. He has many years of extensive experience in software development. Roland contributes his expertise in the fields of digitalisation and individual software to specific solution portfolios.
