More than AI: These are the key IT trends for 2024

Security, data strategies and artificial intelligence: These three topics rank highly on bbv’s Technica Radar for 2024. In this interview, Marco Ravicini and Patrick Labud from the CTO Board discuss “AI-as-a-colleague”, theft of customer data and the impact of the EU’s Cyber Resilience Act on Swiss SMEs.

“An AI agent has to undergo a probationary period”

AI agents carry out their tasks largely autonomously – risk or opportunity? Cedric Klinkert, AI engineer at bbv Software Services, explains how the decisions of AI agents can be understood thanks to an “inner monologue”.

How augmented reality improves the customer experience

Furnishing the apartment with new furniture, personalising the car or tracking machines and production processes live: A wide variety of customer processes can be digitalised and thus simplified with augmented reality (AR), thus creating a better user experience for the end customer and greater efficiency for providers.

AI in the industry: training models with small datasets

Common practices for training machine learning models are based on large datasets, but these are often not available in the manufacturing industry. Data-centric AI is a new approach that should also enable manufacturing companies to successfully use AI systems.

Software based on modular design

Low-code and no-code platforms allow even those not well versed in IT to develop productive business applications. Professional programmers should also make use of the relevant tools to complement rather than replace their work.

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