Better customer experience thanks to 3-in-1 reservation system

bbv developed a reservation system for individual passengers in collaboration with Pilatus-Bahnen AG. The new system significantly improves passenger flow locally and the visitor experience. With this solution, the railway company and bbv are building directly on the success of an earlier software project.

HR digitalisation tailored to the individual

The HR Hub is a modern self-service portal that employees use to deal with their personal affairs quickly and easily. For the HR team and management, the solution creates more freedom to deliver high-quality HR services.

Smart social research reimagined

DemoSCOPE is breaking new ground with the “appnyx” app: The Swiss social research institute is offering customers a new digital solution in the area of survey research and data science. In collaboration with bbv, the company developed the innovative research app, which boasts a new type of digital survey experience.

How augmented reality improves the customer experience

Furnishing the apartment with new furniture, personalising the car or tracking machines and production processes live: A wide variety of customer processes can be digitalised and thus simplified with augmented reality (AR), thus creating a better user experience for the end customer and greater efficiency for providers.

Customer experience lays the foundation for new digital business models

Digital business models are not an end in themselves. Rather their purpose is to offer a technical solution. The decisive factor is the transformation towards customer-centric value creation that brings with it a fundamental shift in culture. This is a challenging task that can only be accomplished within an interdisciplinary team, says Markus Holzner, Business Area Manager at bbv.

Software based on modular design

Low-code and no-code platforms allow even those not well versed in IT to develop productive business applications. Professional programmers should also make use of the relevant tools to complement rather than replace their work.

“The new location is more than an office”

bbv Greece in Thessaloniki is moving to new offices. Not only will this move provide optimum working conditions in a modern environment, it will also mean that bbv is ideally positioned to attract new talent. Customers also stand to gain from the new premises.

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